Help Desk Service Specialist
Job Title:
Help Desk Service Specialist 4Duration:
13 Months Location:
Carson City NV 89706 (Hybrid - 75% Onsite)
Job Description:
Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer's technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action. Writing customer communications, processes, and other customer-facing documentation. Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution. Work within an Agile environment. QUALIFICATIONS Solid knowledge of Service Desk and Customer Support center operations. Minimum of two (2) years' hands-on experience troubleshooting various hardware and software products, including, but not limited to:
desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. An Associate's degree in an Information Technology related field. Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues. The ideal candidate should have one or more of the following certifications:
CompTIA A+, CompTIA Network+, CompTIA Security
MCSA:
Windows 10 MCSE:
Desktop Infrastructure HDI - CSR ITIL Udemy IT Help Desk Professional The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all. Recommended Skills Active Directory Group Agile Methodology Antivirus Softwares Communication Customer Service Help Desk Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Help Desk Service Specialist 4Duration:
13 Months Location:
Carson City NV 89706 (Hybrid - 75% Onsite)
Job Description:
Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer's technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action. Writing customer communications, processes, and other customer-facing documentation. Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution. Work within an Agile environment. QUALIFICATIONS Solid knowledge of Service Desk and Customer Support center operations. Minimum of two (2) years' hands-on experience troubleshooting various hardware and software products, including, but not limited to:
desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. An Associate's degree in an Information Technology related field. Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues. The ideal candidate should have one or more of the following certifications:
CompTIA A+, CompTIA Network+, CompTIA Security
MCSA:
Windows 10 MCSE:
Desktop Infrastructure HDI - CSR ITIL Udemy IT Help Desk Professional The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all. Recommended Skills Active Directory Group Agile Methodology Antivirus Softwares Communication Customer Service Help Desk Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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