It specialist (custspt)

Company Name:
Department of Defense
Current members of the Nevada Army Naitonal Guard Excepted Service Permanent Full Time
NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires membership in a compatible military assignment in the National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
This position is located in an information management organization. The purpose of this position is to manage the state's Information Management (IM) Resource Center. The incumbent manages the IM equipment loan program as well as the self-service work center and assists the other customer support information technology (IT) specialists with fielding help desk calls. The work in this mission area involves property and supply accountability, scheduling, operational serviceability and equipment preparation checks, and performing routine equipment maintenance. Gives thorough operational instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operational supplies.
Under 5 USC 2108 & 5 CFR 211, Veteran''s Preference criteria does not apply Ref: Title 32 USC 709 for competitive and excepted employees
1. Manages all equipment and materials designated as IM "loaner" equipment. This equipment is designated to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc. The work in this mission area involves property and supply accountability, scheduling, operational serviceability and equipment preparation checks, and performing routine equipment maintenance. Gives thorough operational instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operational supplies.
2. Manages the IM self-service work center. This center includes operational computer work stations that are made available to users to use computer or video training materials (computer based training tapes), work on special projects with standard office automation software (word processing, graphical presentations, etc.), create computer graphics, scan materials, perform color printing, and create or reproduce non-copy righted video tapes. Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras. Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment. Assists users with technical problems.
3. Participates in the analysis of requests for new and modified applications. Determines equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests.
4. Serves as a technical support specialist on DOD, NGB, and state required automated systems and software programs. Required to diagnose and resolve problems in response to customer reported incidents. Researches and evaluates problems and provides feedback on problematic trends and patterns in customer related issues. Updates problem tracking and resolution databases. Provides customer training; and/or ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
5. Updates the customer service database for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly. Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area. Follows up with the functional areas to ensure problems are resolved and requests are completed. Ensures continual contact and update of status with the user.
_Minimum Requirements:_ Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
Specialized Experience: GS-09 - Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency._ _
_Quality of Experience:_ Length of time is not of itself qualifying. Candidates'' experience will be evaluated on the basis of duties performed rather than strictly on the rank of the individual.
_Substitution of Education for Specialized Experience: _ For the GS-5 level, a 4-year course of study leading to a bachelor''s degree may be substituted for the experience requirements. At the GS-7 level, one full year of graduate level education or superior academic achievement. At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted.
_Military Requirements/Compatibility: _ Military skill set is determined by AFSC/MOS requirements. Upon selection, individuals must be assigned to a compatible military AFSC/MOS in accordance with statutes and National Guard Bureau regulations and must obtain/maintain all requirements of the AFSC/MOS. Specific requirements are found in: references listed DA Pamphlet 611-21, NGB Compatibility tables and your local Personnel section.
EXCEPTED, Enlisted: Minimum E4/SPC Maximum E6/SSG
Compatible Military Specialty: 25 EMOS: 25B, 25R, 25U, 25Z
Must hold a Secret security clearance.
Must hold one of the following 25 EMOS: 25B, 25R,25U, 25Z or be able to obtain within 12 months
Must have a Security Plus certification or be able to obtain within 6 months.
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents. If, after reviewing your resume and or supporting documentation, a determination is made that you have
inflated your qualifications and or experience your rating can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.
Be prepared to address the following questions or statements in the assessment questionnaire.
1. Knowledge of computer systems installed in customer organizations along with the customer''s automation needs to participate in the planning and delivery of a full range of information technology customer support services.
2. Knowledge of customer support principles sufficient to receive, respond to, and ensure resolution of problems.
3. Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities.
4. Sufficient knowledge of hardware and software in use to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving the more complex problems.
5. Ability to apply troubleshooting and data analysis methods to resolve operating problems.
6. Basic knowledge of configuration management and life cycle management concepts sufficient to assist the Customer Support Manager with identifying the need to upgrade or enhance the customers'' information technology capabilities in response to recurring problems and deficiencies.
To apply for this position, you must submit a complete Application Package by Midnight, Eastern Standard Time by the closing date above.
To begin the process, click the _Apply Online_ button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the Occupational Questionnaire. Please ensure you click the _Submit My Answers_ button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select _Application Status_, and click on the _More Information_ link under the application status for this position.
To fax supporting documents you are unable to upload, complete this cover using the following Vacancy ID1130823. Fax your documents to .
__ OR
If you cannot apply online:
Please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.
1. Click the following link to view and print the Occupational questionnaire View Occupational Questionnaire,
2. Print this 1203FX form to provide your response to the Occupational ,
3. Fax the completed 1203FX form along with your Resume and any supporting documents to . Your 1203FX will serve as a cover page for your fax transmission. Faxed documents will take 2-3 business days to process. Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed:
Not using the special cover page mentioned above.
Missing, incomplete, or invalid Vacancy Identification Number
Missing or incomplete Social Security Number or name
Note: Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.
Note: Please be advised that application packages can no longer be faxed, emailed, mailed, or hand carried directly to the Human Resources Office for the Nevada National Guard.
1. Your responses to the Qualifications Questionnaire (found within the online application manager, or submitted according to the instructions above).
2. A Resume uploaded to the required "RESUME" area of the online application manager.
3. A current PQR (Personnel Qualification Record) uploaded to the required "OTHER" area of the online application manager. _PQR must be no more then 90 days old at the time of application._
If you do not have a PQR, an ORB or ERB will suffice, obtained from your orderly room.
4. Any_ SUPPORTING DOCUMENTATION _ needed according to the "REQUIRED" remarks under the"Qualifications Required" section above.
Applicants CANNOT be contacted for any required documents listed above. Applicants who submit INCOMPLETE APPLICATIONS will receive a rating of INELIGIBLE. Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, erroneous fax transmissions, etc.
5. TRANSCRIPTS uploaded to the "TRANSCRIPT" area, may be required if the minimum or specialized experience requires a degree or college credits.
6. Any DD 214s may be uploaded to the "DD 214" area of the online application manager. (214s are not required)
After the closing date, your resume will be reviewed in full and compared to the required specialized experience as listed on this announcement. You will be notified electronically whether you have been found eligible and/or qualified or not. If you are found eligible and qualified, your application will be forwarded to the hiring official. If further evaluation or interviews are required you will be contacted.
The following Web addresses are provided for to explore the major benefits offered to most Federal employees.
Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars.Visit:
Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans.Visit:
Leave - Most Federal employees earn both annual and sick leave. Visit:
Life Insurance - The Federal Employees'' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance. Visit:
Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law,step parents, spouses, and adult children. Visit: /
Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings
This link provides an overview of the benefits currently offered to Federal
Wear of the appropriate military uniform and maintaining standards of conduct and appearance are mandatory. Additionally, the selectee agrees to attend all Unit Training Assemblies and Annual Training with his/her unit of assignment.
Applicants who feel they have restoration rights to this position should contact the HRO.
IAW the civil service employment law (5 U.S.C. 3328), male applicants born after 31 December 1959 are required to furnish a statement of Selective Service registration status prior to appointment.
IAW the Immigration Reform Act of 1986 (Public Law 99-6603), successful applicant will be required to provide verification of eligibility to work in the United States.
Member agrees to initiate Direct Deposit Action for payroll checks.
Acceptance of a military technician position will cause termination of entitlement and eligibility for all bonuses and student loan repayments effective the date of employment. An initial payment received less than 180 days from the start of any technician tour, WILL be recouped. This does not apply to temporary technician assignments of less than 180 days. This does not affect GI Bill eligibility.
No PCS funds are available.
Grade inversion is not permitted.
Homeland Security Presidential Directive (HSPD-12). A selectee''s appointment is contingent upon compliance with Homeland Security Presidential Directive (HSPD-12) governing personal identity.
It is not necessary for applicants to possess the MOS/AFSC listed as compatible to the position in order to apply. It is, however, the applicant''s responsibility to acquire a compatible MOS/AFSC within 1 year of appointment. Coordinate with your unit''s training representative to determine whether or not you can qualify for a specific MOS/AFSC and/or receive training.

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