Customer Service Representative
Caliber Collision is looking to add talented and experienced Customer Service Representation to join our new and growing Carson City location. If this sounds like you, we'd love to have you be part of our team.
Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process. Provide administrative support to the daily operations of the center.
Essential job duties include:
Greet all customers in a timely, friendly and professional manner
Answer all phone calls and ensure all are phone messages immediately communicated to the correct recipient
Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
Monitor assignments, estimate/repair appointments and capture rates of assignments
Maintain logbooks and reports
Secure proper payments.
Filing: Daily filing of customer records, RO jackets, parts invoices, etc.
Assist OM with reconciling invoices to payables report daily & monthly (as applicable)
Comply with Caliber daily receipts guidelines and procedures
Performs other administrative/clerical related duties as assigned
Skills/Requirements Include:
Must be at least 18 years of age
Satisfactory completion of a criminal background check
Ability to effectively communicate with others, oral and written
Ability to read and understand basics of repair instructions, written estimates and work orders
Organizations, multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with World Class customer service approach to internal and external customers
Maintains a well groomed, professional appearance
Must be able to sit for long periods of time and use/read computer keyboard and screen
Must be able to walk, stand, bend, stoop, kneel , push/pull, crouch, and reach frequently
Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
Moderate noise levels in this working environment
Must be able to lift up to 15 pounds
Caliber provides a competitive compensation package and benefits which include medical, dental, vision, life insurance, 401K plan and more.Estimated Salary: $20 to $28 per hour based on qualifications.
Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process. Provide administrative support to the daily operations of the center.
Essential job duties include:
Greet all customers in a timely, friendly and professional manner
Answer all phone calls and ensure all are phone messages immediately communicated to the correct recipient
Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
Monitor assignments, estimate/repair appointments and capture rates of assignments
Maintain logbooks and reports
Secure proper payments.
Filing: Daily filing of customer records, RO jackets, parts invoices, etc.
Assist OM with reconciling invoices to payables report daily & monthly (as applicable)
Comply with Caliber daily receipts guidelines and procedures
Performs other administrative/clerical related duties as assigned
Skills/Requirements Include:
Must be at least 18 years of age
Satisfactory completion of a criminal background check
Ability to effectively communicate with others, oral and written
Ability to read and understand basics of repair instructions, written estimates and work orders
Organizations, multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with World Class customer service approach to internal and external customers
Maintains a well groomed, professional appearance
Must be able to sit for long periods of time and use/read computer keyboard and screen
Must be able to walk, stand, bend, stoop, kneel , push/pull, crouch, and reach frequently
Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
Moderate noise levels in this working environment
Must be able to lift up to 15 pounds
Caliber provides a competitive compensation package and benefits which include medical, dental, vision, life insurance, 401K plan and more.Estimated Salary: $20 to $28 per hour based on qualifications.
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