Supervisor-Warehouse - Inventory Control/Customer Service
Overview Responsible for leadership within warehouse.
Responsible for overseeing department workflow and processes, identifying and resolving department issues and customer service.
Leads staff of 2 associates with dotted line responsibilities for 6-10 cycle counters.
Responsible for new hire associate selection, onboarding, training, coaching and disciplinary action.
ResponsibilitiesSupport safety philosophyManage inventory accuracy and quality through daily cycle counting processes, and inventory adjustmentsEnsure high level customer service for all incoming Customer Care Center and other Snap-on location concerns, inquiries and needsOversee Continuous Improvement program using LEAN conceptsMotivate associates to obtain productivity, quality and teamwork goalsInteract with hourly workforce, management, and support staff to optimize continuous improvement processes and operational efficiencyLead and manage workforce in a cost effective, efficient and quality conscious mannerBalance workforce based on daily workload needs with other department supervisorsSupervise training and development to assure facility goals are metDevelop, review and maintain performance standards through a variety of measuresMaintain building contents and associates in a safe and secure mannerAdhere to company policies, practices and proceduresResponsible for maintaining procedures and work instructionsMaintain and manage tools and supplies necessary for the jobPlan layout of warehouse and other storage areasIssues written and oral communications and/or instructions to associates and the management teamProvides back up to the other warehouse supervisors in their absenceManage workforce according to company philosophy aligned with Snap-on's Who We AreAll other duties as assignedQualificationsREQUIREMENTS:
Bachelor's degree preferred in Logistics/Business or equivalent experience.
To include functional expertise through management or supervisory experience and/or education in:
Warehouse/Distribution Center Inventory Control/Customer Service/OperationsEducation or actual experience in areas involving:
SafetyCoaching, training and developmentCommunicationConflict managementLeadership skillsMulti-taskingPerformance managementRapid Continuous Improvement (RCI)/Lean ApplicationsTime management/delegationKnowledge of is a plus:
Company products/product applicationsCompany programs/policiesCompany order processing systems and proceduresCompany computer systems WMS and LNProficient in basic office equipment, computers and the Microsoft Office Suite Characteristics:
Aligned with Snap-on's Who We AreApproachableBudget minded and customer orientedFlexibleIntegrityProactiveResponsive Physically must be able to:
Read, write, and speak EnglishProperly lift, up to 40 lbs, and push or pull 100-200 lbsUse fingers and hands; reach with hands and armsOften stand, walk, push, pull, stoop, crouch and kneelOccasionally balance, climb up/down stairs, crawl or sitAbility to use a computer terminal and handheld RF scanner Special Note:
Please provide complete work and education history in an attached resume.
A thorough job history should cover periods of unemployment, education and certifications, past and present knowledge, skills and abilities applicable to this position.
All qualified and eligible applicants will go through a selection process.
Based on the applicant resume and interviews the most qualified applicant will be chosen for the position.
Effective date of this position is to be determined.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsible for overseeing department workflow and processes, identifying and resolving department issues and customer service.
Leads staff of 2 associates with dotted line responsibilities for 6-10 cycle counters.
Responsible for new hire associate selection, onboarding, training, coaching and disciplinary action.
ResponsibilitiesSupport safety philosophyManage inventory accuracy and quality through daily cycle counting processes, and inventory adjustmentsEnsure high level customer service for all incoming Customer Care Center and other Snap-on location concerns, inquiries and needsOversee Continuous Improvement program using LEAN conceptsMotivate associates to obtain productivity, quality and teamwork goalsInteract with hourly workforce, management, and support staff to optimize continuous improvement processes and operational efficiencyLead and manage workforce in a cost effective, efficient and quality conscious mannerBalance workforce based on daily workload needs with other department supervisorsSupervise training and development to assure facility goals are metDevelop, review and maintain performance standards through a variety of measuresMaintain building contents and associates in a safe and secure mannerAdhere to company policies, practices and proceduresResponsible for maintaining procedures and work instructionsMaintain and manage tools and supplies necessary for the jobPlan layout of warehouse and other storage areasIssues written and oral communications and/or instructions to associates and the management teamProvides back up to the other warehouse supervisors in their absenceManage workforce according to company philosophy aligned with Snap-on's Who We AreAll other duties as assignedQualificationsREQUIREMENTS:
Bachelor's degree preferred in Logistics/Business or equivalent experience.
To include functional expertise through management or supervisory experience and/or education in:
Warehouse/Distribution Center Inventory Control/Customer Service/OperationsEducation or actual experience in areas involving:
SafetyCoaching, training and developmentCommunicationConflict managementLeadership skillsMulti-taskingPerformance managementRapid Continuous Improvement (RCI)/Lean ApplicationsTime management/delegationKnowledge of is a plus:
Company products/product applicationsCompany programs/policiesCompany order processing systems and proceduresCompany computer systems WMS and LNProficient in basic office equipment, computers and the Microsoft Office Suite Characteristics:
Aligned with Snap-on's Who We AreApproachableBudget minded and customer orientedFlexibleIntegrityProactiveResponsive Physically must be able to:
Read, write, and speak EnglishProperly lift, up to 40 lbs, and push or pull 100-200 lbsUse fingers and hands; reach with hands and armsOften stand, walk, push, pull, stoop, crouch and kneelOccasionally balance, climb up/down stairs, crawl or sitAbility to use a computer terminal and handheld RF scanner Special Note:
Please provide complete work and education history in an attached resume.
A thorough job history should cover periods of unemployment, education and certifications, past and present knowledge, skills and abilities applicable to this position.
All qualified and eligible applicants will go through a selection process.
Based on the applicant resume and interviews the most qualified applicant will be chosen for the position.
Effective date of this position is to be determined.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
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